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sumit d
no notification received by compliance team
Hi All,
my need is that when a child case is created for compliance team to handle, no notification is received by the compliance team. the tem should receive the notification?
Any suggestion?
my need is that when a child case is created for compliance team to handle, no notification is received by the compliance team. the tem should receive the notification?
Any suggestion?
If it is through assignment rules, there will be checkbox to notify owner in assignment rules.
Or
Are you talking about case team members?
i have two predefined Case teams 1. PTM-service 2.PTM-compliance . now my requirement is that when a member of PTM-service Case team is create a case an email notification should receive by PTM-compliance team
here i need to compare if Case.CreatedbyId is member of PTM Servie team then send email to Complinace team.
how to do it with trigger or process flow if possible?