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Can we have auto response rule for queue?
I set up a queue for leads. I want auto response rule set up so the leads which are going into the queue to get the correct email response according to the status.
Any suggestion on how to get this done?
Thanks for responding back.
I got the queues id and added that as owner Id and set all the other conditions.
Link to all the Prefix
https://help.salesforce.com/articleView?id=000005995&language=&type=1
Maybe it will help someone.