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javier Hernandez 5javier Hernandez 5 

Einstein chatbot, how can i show an image as response?

How can i show an image as response of message on the chatbot.

User-added image

thanks for your coments
Shruti SShruti S
Unfortunately, we cannot do that today. The closest you can do is to use Emojis. Sorry I wish I had a better answer for you.
Sarah SwitzerSarah Switzer
@Shruti S, Is this still the case? I heard it had changed. Thanks!
Deepali KulshresthaDeepali Kulshrestha
Hello Javier,

As per your query, you are trying to use the image as Response, As per my research:
We can use own images for the pre-chat banner, logo on the waiting state when the chat window is minimized, image on the waiting state, and the agent and Einstein Bots avatars. I  recommend adding images in the Embedded Service setup. 
For further assistance go through this link:

I hope you find the above solution helpful. If it does, please mark as Best Answer to help others too.

Thanks and Regards,
Deepali Kulshrestha
Arihant Jain 19Arihant Jain 19
Hello Javier,
Its possible now. You can go ahead and check the link here : There is a implementation shown for the same using LWC component.

Please mark this as best answer if this works for you :)

Arihant Jain