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salesforce1 job request

Can anyone explain what approach to use for solving this.
what custom object is required and what fields?

DreamForce is A global consulting agency and proven strategic partner to build mobile solutions. They have a requirement to build a mobile app using SF1 for field service management where the maintenance & repair activity happens at customer’s location. Customer should be able to submit a job request, the form should capture all the required details about a job request. He should be able to log, track & update the job request. The follow up task need to be created for a manager once the job request is submitted. Manager should be able to see a report which will indicate the total revenue generated in a month & a dashboard for the request fixed in a month.
adi salesforceadi salesforce
Could you tell me in detail.