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Tiago Coelho 20Tiago Coelho 20 

Snap-in Custom Offline support


We would like to know if is possible to have a custom offline support instead of the one who is creating the case.

The use is the following:

As users, if no Live Agent is Available we should be redirected to the Company Contact Page.

Do you have any idea how to achieve it?

Kind regards, 
SandhyaSandhya (Salesforce Developers) 
Hi,

Refer below salesforce help article for information on this.

https://help.salesforce.com/articleView?id=snapins_chat_customize_offline_support_form.htm&type=5
 
Please mark it as solved if my reply was helpful. It will make it available for other as the proper solution.
                                             
Best Regards
Sandhya
 
Tiago Coelho 20Tiago Coelho 20
Hi Sandhya, 

Thanks for your answer but this I know how to do it. I don't want to have the case creation page, what I want is to display or redirect the user to the website contact page.

Kind regards
Saloni Chhabra 6Saloni Chhabra 6
Hi Tiago,

I am also looking for similiar solution. Kindly share if you got any.

Thanks