function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
Julia KrauseJulia Krause 

PreChat Component do not fill in input fields after open Chat a second time

Hello,
I use the Einstein Bot inside Community and to identify the user I used the standard PreChat Component 'Basic Scenarios'. It displays the input fields: FirstName, LastName and Email.
When I open the Chat a first time, it works well and the input fields are automatically filled in. But when I close and reopen the Chat, the input fields are empty. Only after reloading the hole page and open the Chat -> the input fields are filled again.
Did sameone have the same problem? How to solve it?
Thanks,
Julia