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Omni-channel max number
Hi
I'm trying to have omnichannel defining the max number of cases and chats per user.
I'm having difficulties to doing following scenario:
Max number o chats per user - 1
Max number o cases per user - 5
I have tried with two queues one for cases and another for chats and each one with a different routing but the end results are:
If I have a chat I cannot have cases
If I have cases I cannot have a chat
Can you please help?
I'm trying to have omnichannel defining the max number of cases and chats per user.
I'm having difficulties to doing following scenario:
Max number o chats per user - 1
Max number o cases per user - 5
I have tried with two queues one for cases and another for chats and each one with a different routing but the end results are:
If I have a chat I cannot have cases
If I have cases I cannot have a chat
Can you please help?