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Michael Merino 1Michael Merino 1 

how to add case fields to a global action layout

I have a Site that currently collects customer info on a complaint (e.g. name, restaurant locale) without requiring guests to login to Salesforce.  My business partners would like to see this form modernized and the trailhead course, Build a Community with Knowledge and Chat, seems like a very nice update.  I can incorporate Knowledge articles and collect custom support fields for a new case.

I found that this Contact Customer Support page uses a global action to collect data.  In the global action, new case layout it lists a number of fields you can add or remove from the page layout.  BUT this is a small subset of Case fields. 

How do I add/reference case fields not in this list of case fields.

newcase global action screenshot
list of case fields