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priyanka Npriyanka N 

how

We are using Salesforce enterprise account and Currently we are facing an issue on IPv6 network. 

We unable to access or use Salesforce one and native app with our credentials via IPv6 network only. We able to access in IPv4 network, it’s not working in IPv6. 

please suggest us if any configurations to be made on the salesforce org.

Thanks in advance
Nagendra Singh 35Nagendra Singh 35
Hi Priyanka,

Are there any IP restrictions applied for the particular profile? You can go to profile and check the IP ranges. 

Thanks.
priyanka Npriyanka N
Thank you Nagendra Singh for the response.
No IP restrictions are set on profile. Issue It is not about the particular  salesforce org. When you connect to Jio IPV6 network, salesforce site will not even open either in browser or in mobile app.