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Aishwarya Bhat 1 Community User not receiving welcome email or reset password email
Hello All,
I am trying to create a community user, i went through the folowing steps:
1. Created an account.
2. Created a contact
3. On the contact detail page, clicked on 'Manage external user' and created a user.
The issue is that when the external user is created, that external user is not receiving the welcome email or the reset password email.
I am trying to create a community user, i went through the folowing steps:
1. Created an account.
2. Created a contact
3. On the contact detail page, clicked on 'Manage external user' and created a user.
The issue is that when the external user is created, that external user is not receiving the welcome email or the reset password email.
Check for below points.
In community administration --> Email, Checkbox "Send welcome email" must be true.
Email deliverability should be turned on to "All Email".
User's email should be correct and valid email address. Usually, User's email is not valid in sandbox after refresh.
Community is activated.
Alos refer below link.
https://salesforce.stackexchange.com/questions/216828/users-not-receiving-community-send-welcome-email-when-added-to-a-community
Please mark it as solved if my reply was helpful. It will make it available for other as the proper solution.
Best Regards
Sandhya
Actually for the user I changed the email address.. and then it is working.. but for a specific email it is not working..
after creating a user it is showing me message as 'The new password link will be sent to the given email id' but no such email is received..
How did you resolve this issue? I am facing same issue.
If above comments didn`t help you, most probably you use Custom Lightning Component for self registration.
The LC should contain such line of code - " String userId = Site.createPortalUser(u, accountId, password); ". So, this is old version which supports API until V.0.35 if I`m not mistaken and does not have extra Argument. To fix it, try to find it and change this line of code to - " String userId = Site.createExternalUser(u, accountId, password, true);" The last "True" argument responses for Welcome email of new user.
Have a good day.