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Heather RosenbergHeather Rosenberg 

Migrating to Lightning

Hey there, we are considering migrating to a Salesforce Field Service Lightning, does anybody have experience in this: what should we watch out for, was it worth it in the end, how long does it take to get started, etc. Thanks in advance
Paul Sciandra 1Paul Sciandra 1
Hello, Heather. First of all, I got to say that it is totally worth it. It’s very problematic I think to find a better FSM solution right now, although it depends on your business.
I wouldn’t say that there is much to watch out for, except careful planning, but you can say that about any enterprise-grade software. Establish your team (Admin, Contact center agent, dispatcher, field specialists) in advance, that’ll help you a lot. And I would say just follow the implementation (Core Field Service Lightning; Field Service Lightning Managed Package; Field Service Lightning Mobile App) steps careful one by one and you’ll be fine. If you are looking at a more in-depth analysis I would suggest reading additional material here (, that’ll give you a better understanding of what to expect from the platform.
Wish you all the best.
Raj VakatiRaj Vakati
 Salesforce Field Service Lightning is good fit for Field service but are you doing any prodcut anylasis between salesforce FSL vs ServiceMax or any app exchange package .. 

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