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Nadia GainsbourgNadia Gainsbourg 

Create and Run Macros - Select Email Action Not Available

Hello Trailblazers! 

Badge = Service Cloud Macros
Unit = Create and Run Macros

I'm currently working through this unit and has run into the following issue. In the instructions for creating the first macro it says, "Select the publisher element for the macro. In the row with Active Case Tab >, choose Select Email Action, then click Done." However, the only value in the drop-down list for "Select Active Case Tab" available is Close Tab and Select Email Action is not in there.


Has anyone experienced the same?

Thank you!


 
Best Answer chosen by Nadia Gainsbourg
Raj VakatiRaj Vakati
Refer this link 

https://success.salesforce.com/answers?id=9063A000000iUx9QAE

All Answers

Raj VakatiRaj Vakati
Refer this link 

https://success.salesforce.com/answers?id=9063A000000iUx9QAE
This was selected as the best answer
Nadia GainsbourgNadia Gainsbourg
Raj, thank you so much for pointing me in the right direction!