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Nadia Gainsbourg
Create and Run Macros - Select Email Action Not Available
Hello Trailblazers!
Badge = Service Cloud Macros
Unit = Create and Run Macros
I'm currently working through this unit and has run into the following issue. In the instructions for creating the first macro it says, "Select the publisher element for the macro. In the row with Active Case Tab >, choose Select Email Action, then click Done." However, the only value in the drop-down list for "Select Active Case Tab" available is Close Tab and Select Email Action is not in there.
Has anyone experienced the same?
Thank you!
Badge = Service Cloud Macros
Unit = Create and Run Macros
I'm currently working through this unit and has run into the following issue. In the instructions for creating the first macro it says, "Select the publisher element for the macro. In the row with Active Case Tab >, choose Select Email Action, then click Done." However, the only value in the drop-down list for "Select Active Case Tab" available is Close Tab and Select Email Action is not in there.
Has anyone experienced the same?
Thank you!
https://success.salesforce.com/answers?id=9063A000000iUx9QAE
All Answers
https://success.salesforce.com/answers?id=9063A000000iUx9QAE