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Email Send Tracking shows Multiple 'individual email results' in Sales cloud person account
Hi,
I have limited knowlege of marketing cloud. In one of our customer's org 'Marketing cloud connector' has configured for individual email results. In SC org, person accounts gets too many (dozens of ) records for one click or even for no or zero clicks.
I upgraded the Marketing Cloud Connector with latest package. For some time it seemed, it has resolved the issue. But it has not been. Person accounts still get dozens of records.
If I check 'Email send' list view, it shows only unique record of email send. No multiples there.
What could be the issue?
Br, Pradnya
I have limited knowlege of marketing cloud. In one of our customer's org 'Marketing cloud connector' has configured for individual email results. In SC org, person accounts gets too many (dozens of ) records for one click or even for no or zero clicks.
I upgraded the Marketing Cloud Connector with latest package. For some time it seemed, it has resolved the issue. But it has not been. Person accounts still get dozens of records.
If I check 'Email send' list view, it shows only unique record of email send. No multiples there.
What could be the issue?
Br, Pradnya