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Tena Wolver 39 Live Agent Route to User Directly Without a Button
Can I route directly to a user rather than a button? I have attempted to use the code in this example but it never connects to an agent. I did hard code the agent userID to try to see if it works. I don't want to create a button for every agent. We are not using Snap-IN.
https://developer.salesforce.com/docs/atlas.en-us.live_agent_dev.meta/live_agent_dev/live_agent_direct_to_agent_fallback_code_sample.htm
https://developer.salesforce.com/docs/atlas.en-us.live_agent_dev.meta/live_agent_dev/live_agent_direct_to_agent_fallback_code_sample.htm