Apex Code Development You need to sign in to do that
Don't have an account?
mitsvik max value of queue in chat reports Live chat
I have been tasked to get the follwoing ie: MAX and MIn value rather count at a partiuclar time interval. I managed to get the Time interval and Chat offeredm but wondering how i should get the MAX que and MIN que along with Agen AvAIL?. Is it something possibile?
| Chat Queue | ||||||
| Time Interval | Chats OFF | Max Que # | Min Que # | Agent Avail # (TTL Max Session Cts) | Avg Wait (mins) | Avg ABD time (seconds) |
| 8:00 | 10 | 10 | 1 | 10 | 0.24 | 0:00 |
| 8:15 | 15 | 14 | 12 | 10 | 1.24 | 120 |
| 8:30 | 25 | 25 | 18 | 10 | 6.11 | 160 |
| 8:45 | 27 | 30 | 23 | 12 | 8.28 | 175 |
| Period TTL | Averages of all periods | |||||