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Heena Patel Link a case based on a defined "Problem"
Can an object be created to link a case to other related cases based on a custom field, "Problem" which would be the common factor between the cases. Then any related case with the same problem could be displayed in the related cases. The idea is to group cases together based on a common problem faced by multiple customers.
This would best be accomplished using a visualforce page or lightning component on the case layout to display the list of related cases with the same value in the "Problem" field. The related cases list deals with the Parent Case field.
Thanks