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Problem with Languages and FormAssembly Connectors

Been facing problems with languages that aren't English - we connect our Salesforce to Formassembly forms to receive data and information not in English comes up as question marks. All languages are in our setup and should work fine, and Formassembly has been getting the info right so the problem is with the connectors. Anyone faced with this problem before? Could really use some help on this. Thanks!