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Unable to Link up TrailHead Badges on Salesforce Success Community

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David HalesDavid Hales
Follow these steps to show Trailhead badges or Salesforce certifications on your Community profile. If you link a Trailhead account, use the email address associated with the account, not the user name. Visit your profile on the Trailhead website to confirm the correct email address to use. 
1.Log in to the Salesforce Success Community or Partner Community.
2.Click the drop-down arrow next to your profile photo, and then click your name to view your profile.
3.Click Edit, and then click Work & Experience.
4.Scroll to the Certifications & Badges section, and click Link Trailhead account or Link certification account.
5.Enter the email address associated with the account that you use to complete Trailhead challenges or Salesforce certifications.
6.Click Connect Account. We’ll send you an email with a verification code. If you don’t receive the email, check your spam folder or request a new code.
7.After you get the email, go back to the Work & Experience section of your profile.
8.Enter the verification code, and then click Complete Connection.
9.Scroll to the bottom of the page, and then click Save Changes.

Thanks and Regards 

Kloudrac Software Private Limited

I Already Done by following these steps.

Sagar Sindhi
Hi ,

Please raise a case with Salesforce giving your trailhead Id/email used and also community Id/email . In one of the forums salesforce suggested this.

Amit Chaudhary 8Amit Chaudhary 8
Please check below post for same issue

Else please write email to "" for your case they will help you.
Hi Amit,

Thank you for giving your time but 3 days ago i sent a Email to Trailhead team using "" Email ID as you given but still No response from them. 

I am still facing the issue.

Sagar Sindhi
Puneet KhoslaPuneet Khosla
1st step is you have to account merge in case you have different trailhead profiles - (http://ttps://

If you have everything in 1 profile, then it seems you badges are linked with different email addresses. 

Ideally the linking should be done based on login to trailhead and not email.

I have posted this idea and who all are facing this problem can vote for it.