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Peter CowenPeter Cowen 

automatically calculate time spend

Is there away of creating an option in cases to calculate the time spent on a ticket. It also would need to pause time option. Could this be done by visual force and if so how could this be done. 

Take a look at the following free app exchange package https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000B5UNxEAN (Case Timer) - May be this would be of any help ..!!!

Mark as best answer if the above helps ..!!!