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Peter Cowen automatically calculate time spend
Is there away of creating an option in cases to calculate the time spent on a ticket. It also would need to pause time option. Could this be done by visual force and if so how could this be done.
Take a look at the following free app exchange package https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000B5UNxEAN (Case Timer) - May be this would be of any help ..!!!
Mark as best answer if the above helps ..!!!