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Amit Kr Singh
case escalation rules in salesforce if created by user profile is QA, Apps then the case should not escalate
Hi in my current scenario case Escalation rule is:-
I want to add one condition if created by user profile equal to QA or Apps then case no need to Escalate but if other then QA, APPS any one create case then it needs to escalate. So help me how to get this function
my code is below:-
AND(
Account.Primary_Project_Manager__r.Manager.Alias = "bgeor",
$RecordType.Name = "Professional Services",
Account.Arcot_Internal__c =False,
NOT( ISPICKVAL(Type, "Duplicate")),NOT( ISPICKVAL(Type, "SOW Request")),
NOT( ISPICKVAL(Status, "Closed")), NOT( ISPICKVAL(Status, "Duplicate")), NOT( ISPICKVAL(Status, "On Hold")),
TODAY() >= Expected_Reponse_Date__c)
Thanks,
I want to add one condition if created by user profile equal to QA or Apps then case no need to Escalate but if other then QA, APPS any one create case then it needs to escalate. So help me how to get this function
my code is below:-
AND(
Account.Primary_Project_Manager__r.Manager.Alias = "bgeor",
$RecordType.Name = "Professional Services",
Account.Arcot_Internal__c =False,
NOT( ISPICKVAL(Type, "Duplicate")),NOT( ISPICKVAL(Type, "SOW Request")),
NOT( ISPICKVAL(Status, "Closed")), NOT( ISPICKVAL(Status, "Duplicate")), NOT( ISPICKVAL(Status, "On Hold")),
TODAY() >= Expected_Reponse_Date__c)
Thanks,
but I want to write escalation rule on basic of CreatedBy user. and that user should not have from QA and Apps profile.
so please tell how I will get this
Thanks
Thanks
This code i already tried before when i am using CreatedBy.Profile.Name != QA then i am getting long Error.
Thanks
@Amit Singh 1
please help me how to resolve this issue.
thanks,