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Kristen LundKristen Lund 

Pre-Chat for Live Agent forces Log-In

Hello - I created a pre-chat survey for my new verions of Live Agent, but in testing, clicking the link to chat now forces a login. How do I serve up the questions without logging in? Without the pre-chat quesitons, Live Agent launches just fine without a need to login and launching the visualforce page works. Any suggestions would be much appreciated! Thank you in advance!
 
Best Answer chosen by Kristen Lund
pconpcon
What we do is have a visualforce page that is on a site that is public facing.  The site page is then specified as the pre-chat page.  This will make the page not require a login since it's a public page.

All Answers

pconpcon
What we do is have a visualforce page that is on a site that is public facing.  The site page is then specified as the pre-chat page.  This will make the page not require a login since it's a public page.
This was selected as the best answer
Kristen LundKristen Lund
Thanks for the response, @pcon! I had the visualforce page, but had forgotten to add it to the page access of my new site. Such a simple miss! Thank you :)