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Rebecca HRebecca H 

article types missing cannot complete challenge

Knowledge Folder Tree from Setup
Please can someone help? I would like to finish the knowledge challenge to back up my learning for advanced admin exam, however article types is missing. Please let me know what I need to do. I have activated the licences etc.
Thanks
Best Answer chosen by Rebecca H
Adarsh.SharmaAdarsh.Sharma
Hi Rebecca,

Currently you are not able to access article types because you have checked "Enable Lightning Knowledge"  check box under Lightning Knowledge Settings.For more information,Please visit on this link.

https://success.salesforce.com/answers?id=9063A000000pIqQQAU

please let me know if you are facing any issue.

Thanks,

All Answers

Raj VakatiRaj Vakati
Go to Your User --> Check "Knowledge User '  Checkbox. 
User-added image
Adarsh.SharmaAdarsh.Sharma
hi Rebecca,

please click on knowledge setting and enable knowledge setting.then you will be see knowledge article types.

Hope to have helped!

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.

let me know if any issue occured.

Regards.

 
Rebecca HRebecca H
Hello, this was already ticked and knowledge enabled. Any more clues?
Many thanks
Rebecca
Rebecca HRebecca H
I am returning to this challenge and still cannot access article types. Any help would be appreciated. I have knowledge user already ticked.
Adarsh.SharmaAdarsh.Sharma
Hi Rebecca,

Currently you are not able to access article types because you have checked "Enable Lightning Knowledge"  check box under Lightning Knowledge Settings.For more information,Please visit on this link.

https://success.salesforce.com/answers?id=9063A000000pIqQQAU

please let me know if you are facing any issue.

Thanks,
This was selected as the best answer
Rebecca HRebecca H
Thank you! I can complete the challenge!
sairam v 14sairam v 14
Rebecca H how you clear this challenge i am also facing same problm.....can you suggest any steps/\