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Ramssf70Ramssf70 

how to migrate case support settings in service cloud?

Hi Guys,

How to migrate case support settings in service cloud? can we migrate using change set  or force.com IDE or Packages?

Regards
Ramakrishna
Best Answer chosen by Ramssf70
goabhigogoabhigo
Hi,
NO! Thats again a pain. You need to do everything manually in the destination org. There is idea on the same, please vote and encourage others too so that Salesforce incorporates this in their future release. Link to idea - https://success.salesforce.com/ideaView?id=08730000000LhGwAAK

Please mark the answer as Best Answer if it helped you to solve the problem. Let me know if you need more clarity.

--
Abhi

All Answers

goabhigogoabhigo
Unfortunately this is one of the components/items that cannot be deployed/migrated. This has to be manually created in the destination org.

Please refer to this link for understanding various components included in Change Set - https://help.salesforce.com/articleView?id=changesets_about_components.htm&type=0&language=en_US

Also go through this, to understand special behaviour - https://help.salesforce.com/articleView?id=deploy_special_behavior.htm&type=0

Let me know if you still need help.

--
Abhi.
Ramssf70Ramssf70
Hi Abhi,
can we migrate omni channel settings in service cloud?

Regards
Rams
goabhigogoabhigo
Hi,
NO! Thats again a pain. You need to do everything manually in the destination org. There is idea on the same, please vote and encourage others too so that Salesforce incorporates this in their future release. Link to idea - https://success.salesforce.com/ideaView?id=08730000000LhGwAAK

Please mark the answer as Best Answer if it helped you to solve the problem. Let me know if you need more clarity.

--
Abhi
This was selected as the best answer
Ramssf70Ramssf70
Hi Abhi,
Thanks fot tthe reply.  what about the support process and live agent configuration?

Regards
Ramakrishna
goabhigogoabhigo
Hi,

You can deploy live agent configurations - https://salesforce.stackexchange.com/questions/46350/do-we-need-to-redo-the-settings-if-we-deploy-live-agent-to-production
But you have to manually redo support process. You cannot migrate it.

--
Abhi
Ramssf70Ramssf70
Hi Abhi,
I have read one blog we can migrate support process. please find this link.
http://www.infallibletechie.com/2014/05/how-to-deploy-support-process-in.html

I am not sure whether it is correct or not . If you any option to check  can you plase let me know whether it will work or not.

Regards
Ramakrishna
goabhigogoabhigo
Might work. Please check.
Ramssf70Ramssf70
Thanks for your quick response.