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Rob Donkers MRob Donkers M 

Live agent multiple sessions possible per customer/device

Hello all,

i have a problem i'd like to fix, perhaps somebody can help me.

Our company has Live Agent deployed. Works just fine, except for one thing: A customer on our external website can currently open a chat multiple times, creating multiple sessions. This way our service professionals are blocked for other customers. Is there any known way to prevent this from happening?
Use Pre-Chat form with CAPTCHA to avoid multiple sessions. This results into single session per user per device.

PreChat form code sample ==> https://developer.salesforce.com/docs/atlas.en-us.live_agent_dev.meta/live_agent_dev/live_agent_pre_chat_forms_code_sample.htm
Adding CAPTCHA to Force.com Sites ==> https://developer.salesforce.com/page/Adding_CAPTCHA_to_Force.com_Sites

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