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Vinoth Kumar Annamalai 8 Is it possible to create custom object data automatically using Liveagent Prechat API?
Is it possible to create custom object data automatically using liveagent prechat API
I have requirment to create custom object data and Case automatically when a prechat form is completed using liveagent prechat API
I have requirment to create custom object data and Case automatically when a prechat form is completed using liveagent prechat API
Workaround could be - process builder action - to create a custom object record on insertion of Case/Contact from pre-chat API.
If this answers your query please mark this question as a solved so that it can be filtered out from unsolved questions.
May I suggest you please check with below link from the stack exchange community with a similar issue which might guide you in the right direction.
- https://salesforce.stackexchange.com/questions/41942/how-to-create-a-case-and-contact-automatically-from-prechat-form-using-liveagent
Please let us know if this helps.Mark it as solved if it's resolved.
Thanks,
Nagendra