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Lavanya Vailada How to assign Task to a queue
We have a requirement where we need to assign Tasks to a queue.
Currently, we do have an option to select the public groups in the RelatedTo field, but Tasks will be created for all the group members which we don’t want.
Is there any way to assign the task to one of the goup member through round robin fashion? or assign task to queue?
Currently, we do have an option to select the public groups in the RelatedTo field, but Tasks will be created for all the group members which we don’t want.
Is there any way to assign the task to one of the goup member through round robin fashion? or assign task to queue?
- Allowing Task to be assigned to Roles, where it wouldn't go to all people in that Role as separete Task, but as a "task to first to respond or something"
- Allow Task to be assigned to multiple users (but also as a "first to respond")
Please refer the below link from success community.- https://success.salesforce.com/ideaView?id=087300000007HC0AAM
Hope it will be helpful.Please mark it as best answer if the information is informative.
Thanks
Rahul Kumar
Looks like SFDC has posted an update on the Idea in the Success Community Rahul directed you to. It sounds like this capability will be added in an upcoming release.
https://releasenotes.docs.salesforce.com/en-us/spring20/release-notes/rn_sales_productivity_activities_task_queues.htm