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Vamsee Karamcheti What will happen when 2 live agent configurations for same salesforce user ?
Hi Buddies,
Can we create 2 live agent configurations for the same user ? If so, What will happen when 2 live agent configurations for same salesforce user ?
Suppose If user 'A' in config C1 is having chat limit 1 and the same user 'A' is having chat limit 2 in another config C2. What will happen ?
Can we create 2 live agent configurations for the same user ? If so, What will happen when 2 live agent configurations for same salesforce user ?
Suppose If user 'A' in config C1 is having chat limit 1 and the same user 'A' is having chat limit 2 in another config C2. What will happen ?
Users can be assigned to only one Live Agent configuration at a time. If you assign the same user to a second Live Agent configuration, the system removes that user from the first Live Agent configuration without warning you. So make sure that you know exactly which Live Agent configuration each user should be assigned to!
For example, let’s say that User A is assigned to Live Agent Configuration A. Then, you create Live Agent Configuration B and accidentally assign User A to it. Salesforce automatically removes User A from Live Agent Configuration A and reassigns the user to Live Agent Configuration B without notifying you.
Hope this helps.
Please mark this as solved if it's resolved so that it gets removed from the unanswered queue which results in helping others who are encountering a similar issue.
Thanks,
Nagendra
All Answers
Users can be assigned to only one Live Agent configuration at a time. If you assign the same user to a second Live Agent configuration, the system removes that user from the first Live Agent configuration without warning you. So make sure that you know exactly which Live Agent configuration each user should be assigned to!
For example, let’s say that User A is assigned to Live Agent Configuration A. Then, you create Live Agent Configuration B and accidentally assign User A to it. Salesforce automatically removes User A from Live Agent Configuration A and reassigns the user to Live Agent Configuration B without notifying you.
Hope this helps.
Please mark this as solved if it's resolved so that it gets removed from the unanswered queue which results in helping others who are encountering a similar issue.
Thanks,
Nagendra