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Jacob JamesonJacob Jameson 

Need debug logs for scheduled jobs

We have encountered an issue that seems to have happened during a scheduled job but the debug logs were not running when the error occurred.  Would salesforce be able to send the logs for a certain timeframe for our environment?  Can I open a ticket to get that information?
Cloud AtlasCloud Atlas
I have been told that Salesforce maintains internal logs for each org but they aren't allowed to share it with clients.
You can surely ask, but I would recommend running the process again , this time with debug logs turned on.