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David Pratt
Can't Add Rich Text Editor?
Hello,
I'm attempting to finish the Knowledge Basics Trailhead but in the final unit it refers to adding a rich text editor to the Article to be published, and refers to "the rich text area field added in the previous unit." However, the previous unit did not add any such field, and when I try to edit fields in Articles or Knowledge I don't get any options for new fields at all, let alone for adding a rich text area.
What should I do? Thank you in advance.
I'm attempting to finish the Knowledge Basics Trailhead but in the final unit it refers to adding a rich text editor to the Article to be published, and refers to "the rich text area field added in the previous unit." However, the previous unit did not add any such field, and when I try to edit fields in Articles or Knowledge I don't get any options for new fields at all, let alone for adding a rich text area.
What should I do? Thank you in advance.
https://help.salesforce.com/articleView?id=knowledge_fields_custom_add.htm&r=https%3A%2F%2Fwww.google.pt%2F&type=5
If this help you pleas tag it as best answer.
Kind regards,