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Open CTI call log visible to all or a group of user NEED HELP ASAP
Hi everyone. In our company we are currently implementing the opencti for our customers.
So one of the feature that we want is to create a call log while or after the call is finish.
I saw that I can use the
sforce.opencti.screenPop({
type: sforce.opencti.SCREENPOP_TYPE.NEW_RECORD_MODAL,
params: { entityName: 'Task'}
});
because I read something that a call log is the same as task but unfortunately this is not shareable.
Only the one user can see the this call log that is not our customer wants. Is there any other way around that can solve this?
I tried to create a public group and assign the task but it's not working only contacts and lead can be assign or relate to the task.
Is there any open cti function that I can use regarding this issue? because this is a sample scenario we want.
For example, there are list of phone numbers that the agents need to call, if the other agents already called this number there's no need to call
that number. and so agents need to know about it by having a call log that is visible to all assigned users in a open cti call center.
I hope you can help me about this. Thank you.
Austin
So one of the feature that we want is to create a call log while or after the call is finish.
I saw that I can use the
sforce.opencti.screenPop({
type: sforce.opencti.SCREENPOP_TYPE.NEW_RECORD_MODAL,
params: { entityName: 'Task'}
});
because I read something that a call log is the same as task but unfortunately this is not shareable.
Only the one user can see the this call log that is not our customer wants. Is there any other way around that can solve this?
I tried to create a public group and assign the task but it's not working only contacts and lead can be assign or relate to the task.
Is there any open cti function that I can use regarding this issue? because this is a sample scenario we want.
For example, there are list of phone numbers that the agents need to call, if the other agents already called this number there's no need to call
that number. and so agents need to know about it by having a call log that is visible to all assigned users in a open cti call center.
I hope you can help me about this. Thank you.
Austin
Please help me to solve this for me. I have installed SFDC open cti adapter but, I am not able to find where to pass the API links data and how to pass which has been given from my client. (one is freepbx another one is Mcube). Salesforce documentation is saying that, we need to uncomment the TWILO code after installing the Twillio package in SFDC org. But Twilio is paid one and client doesn't want to pay for TWILIO. Could you guide me any documentation or code for doing CTI with SFDC OPEN CTI ADAPTER.
In the below class "SoftphoneProviderHelper" sfdc documents saying that remove the comments after installing the TWILIO package.
Or do we need to modify the TWILIO package for CTI with our credentails ?
Please help me to solve this.