+ Start a Discussion
Harold Delgado 15Harold Delgado 15 

Cannot login to TRAILHEAD!

Hi Trailhead SUPPORTS / Community!

One of our clients is experiencing issue when trying to login in Trailhead. 

"I am unable to login to trailhead. I think I may have turned the emails off. When I select forgot password no email comes through to my inbox. my email address is charlene.johnson188@ymail.com. My username is charlene.johnson188@ymail.com"

She has also posted here earlier and has not yet to get any reply. Please help her proceed with the next steps.

Harsh Aditya 21Harsh Aditya 21
Hi Harold,

Try to unblock salesforce mail id from your mail box, 

1. Go to http://www.yahoo.com
2. Click on Mail.
3. Click on the Settings icon (⚙).
4. Click on Settings.
5. Click on Blocked Addresses.
6. Remove the salesforce mail id (if found any).
7. Save.

Retry the forgot password, may be this time you will recieve the mail from salesforce.
Let me know if this works for you.