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michelle emanuel 59michelle emanuel 59 

Configure Territories and Set Operating Hours

I keep getting the following error:
Challenge Not yet complete... here's what's wrong:
Could not find 'Jane Cando' as a territory member of a service territory named 'San Francisco Area'.
However, when you look at the Territory related list you see the following:
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Jane Candor is in the correct territory.

Ketul shah 7Ketul shah 7

I am having the same error.
Were you able to find solution ?
Estefanía Sierra GómezEstefanía Sierra Gómez
I have the same issue. Did you manage to fix it? 
Edward Richmond 10Edward Richmond 10
I have the same issue. Looking for some ideas.
Edward Richmond 10Edward Richmond 10
Turns out I had to copy / paste the "San Francisco Area" string and not type it.

For me it was because I named Carol Jane just Jane, So it has to be Jane Carol, the complete name.

Jane Cando not Carol lol, my bad in the previous comment.
Arvind Bogam 12Arvind Bogam 12
For me showing the same even I have entered correct name. Can someone help.
Bill DodsonBill Dodson
I have the same issue as original poster.  Double checked all the names, re-entered the names, tried to copy paste the names, and still same error.  Any ideas greatly appreciated, thanks
Bill DodsonBill Dodson
Got it figured out.  I went to the Service Resource record and changed the "Name" field from "Jane" to "Jane Cando".  After that change the challenge was successfully verified.
Ruchika BishtRuchika Bisht
Thanks Bill, even I made the same mistake .
daisy panpandaisy panpan
have the same issue, even if i have the correct name
Marie-Eve Germain-Tardieu 1Marie-Eve Germain-Tardieu 1
I had the same issu. In the service resource, I change the Name from Jane to Jane Cando and it worked.
Tania GueifaoTania Gueifao
Same issue with me...But also worked after: In the service resource, I change the Name from Jane SR1 to Jane Cando
Thanks Bill, even I made the same mistake and was not aware of it until got your idea.
Rossella VietriRossella Vietri
Hi , I keep having the same issue but I followed all the steps multiple times, has anyone solved the situation in a different way? I tried all your suggestions
Jon GailliardJon Gailliard
Jane Cando in the name field

Type "Jane Cando" in the "Name" field, problem solved - Thanks Bill!
Ezra ValdezEzra Valdez
Hi. I had the same exact issue, I simply went to Service Resource -> Name -> Jane (change to: Jane Cando) -> Save.
I completed the challenged. Thanks to the commentors.
karriche hakimkarriche hakim
I just rename the service resource to Jane Cando and it works

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