function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion

To Update fields on Case from email Body on Email to Case functionality !

Hi All,
We have a set up On Demand Email to Case in our org. The customer send some information in the email body and i need to parse the email body to get the information for the fields and populate it on the case record.Can someone help me in resolving this.

Thanks ,
Sana Tarique 
Silpi Paitandi 7Silpi Paitandi 7
Hi Sana!Have you given the routing addresses while configuring email to case?
Hi Silpi, Yes,I have given the routing address while configuring email to case .