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Tyson Joe Tracking Calls in Lightning Voice - on Dial Attempts...not just Logged
Not sure if anyone has started using Lightning Voice...hopefully someone because we are STUCK.
Right now Lightning Voice essentially tracks Logged Calls. It's a completed task essentially so I created a Completed Calls Field that counts when a "Call" is logged.
I cannot however figure out a way to count ATTEMPTS. Meaning, if a call is made and it rings forever...and no one picks up....I can't figure out a way to count that as an attempt.
Has anyone thought of a way to create essentially a counter from "Clicking" on a Phone number and dialing it?
Right now Lightning Voice essentially tracks Logged Calls. It's a completed task essentially so I created a Completed Calls Field that counts when a "Call" is logged.
I cannot however figure out a way to count ATTEMPTS. Meaning, if a call is made and it rings forever...and no one picks up....I can't figure out a way to count that as an attempt.
Has anyone thought of a way to create essentially a counter from "Clicking" on a Phone number and dialing it?