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Renu anamalla 17
can you explain about the Sales process please
can you explain about the Sales process please
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Sales Process is mandatory for creating Record Type in Opportunity.
Sales Process is used to create and maintain the Sales Processes used within our organization.
A Sales Process contains the Stages an Opportunity follows through its sales cycle.
In order to create Sales Process, follow the below steps
1. Go to App Setup --> Customize --> Opportunity --> Sales Processes.
2. Click "New" button.
3. Enter the Sales Process name and click "Save" button.
4. Select the required Stage values and click "Save" button.
5. Now create a Record Type.
6. Select the Sales process in Record Type creation and save the Record Type.
Please go through the below link for more info:
1) http://www.infallibletechie.com/2013/04/sales-processes-in-opportunity-in.html
2) http://certifiedondemand.com/salesforce-com-certified-administrator/sales-cloud/sales-processes-and-opportunity-fields-in-salesforce-how-does-it-all-fit-together
You can also have a look to the below trailhead module as well:
1)http://trailhead.salesforce.com/en/modules/sales_admin_optimize_salesforce_for_selling/units/sales_admin_optimize_for_selling_unit_1
Let us know if it answer your question.
Regards,
Rabi
What is a Business Process?
•Allows you to track separate sales, support, and lead lifecycles across different divisions, groups, or markets
Available Business Processes:
--> Sales Processes - Create different sales processes that include some or all of the picklist values available for the Opportunity Stage field
--> Support Processes - Create different support processes that include some or all of the picklist values available for the Case Status field
--> Lead Processes - Create different lead processes that include some or all of the picklist values available for the Lead Status field
--> Solution Processes - Create different solution processes that include some or all of the picklist values available for the Solution Status field
Business Process Examples
Lead Processes:
--Cold Call
--3rd Party telesales companies
--Leads generated via campaigns
--Leads generated via a registration form
Opportunities Sales Processes:
--Miller Heiman/ Solution Selling Methodology
--Inside Sales vs. Outside Sales
--New business vs. Existing Business (Up selling)
Case Processes:
--Customer Inquiries
--Internal Requests
--Billing inquiries
Solutions Processes:
--Internal vs. Public Knowledge Base
https://developer.salesforce.com/forums/?id=906F0000000BTWqIAO
Let us know if this will help you