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Z man0
How to prevent a user from reopening a case after 10 days from the close date ?
Hi Everone,
Happy New Year :)
Below is my case scenario:
Users can close the case and re-open it for a period of 10 days; After 10 days, the case shouldn't be re-opened. Only certain profiles can reopen it after this point in time. I am thinking of Validation rule to implement it; Kindly let me know if you have any ideas for implementing this !
Happy New Year :)
Below is my case scenario:
Users can close the case and re-open it for a period of 10 days; After 10 days, the case shouldn't be re-opened. Only certain profiles can reopen it after this point in time. I am thinking of Validation rule to implement it; Kindly let me know if you have any ideas for implementing this !
You can definitely build a validation rule for this with a formula like below.
In the above formula you just have to include the name of the profiles who are allowed to to re-open the cases.
Kindly mark it as an answer if that works !
All Answers
You can definitely build a validation rule for this with a formula like below.
In the above formula you just have to include the name of the profiles who are allowed to to re-open the cases.
Kindly mark it as an answer if that works !