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Anthony DiGangi 5Anthony DiGangi 5 

I have a service console group that has multiple emails that it services. Can I have each email come into a separate queue for them to work? Do I need to have separate profiles, page layouts, record types, and groups?

4 emails coming into 4 queues in a service console.  Can I do this without 4 profiles, 4 page layouts, 4 record types?