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Z man0
Will a process builder update a record after the assignment rule ?
Current Scenario:
I have an active assignment rule that assigns cases to queues when it is created using "Email to Case". I am trying to build a process using process builder that needs to update the the follownig fields in the case record:
Is there somethings that I need to consider?
I have an active assignment rule that assigns cases to queues when it is created using "Email to Case". I am trying to build a process using process builder that needs to update the the follownig fields in the case record:
- Picklist field
- Owner ID
- Record Type ID
Is there somethings that I need to consider?
Best Answer chosen by Z man0
Z man0
It looks like once I use the 18 Digit IDs on the Criteria Note, the process builder is executing fine :)