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Peter Cowen count public comments
I wonder if anyone is able to assist.
I am trying to do a formula to display a number depending on a certain number of fields.
The fields are:
(Parent.RecordType.DeveloperName = ServiceDesk
UseRole.Name = Service Desk
Casecomment.IsPublished = True
Then if all these fields match display 1 else 0
Or I would like it to display the number 1 if comment is from one of the servicedesk team and is public
I am trying to do a formula to display a number depending on a certain number of fields.
The fields are:
(Parent.RecordType.DeveloperName = ServiceDesk
UseRole.Name = Service Desk
Casecomment.IsPublished = True
Then if all these fields match display 1 else 0
Or I would like it to display the number 1 if comment is from one of the servicedesk team and is public