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Prabhat Singh 56 Salesforce is wrongly creating Contacts instead of Person Accounts for Live Agents sessions.
Hello,
we've setup everything to search and create person accounts when a chat comes in
instead, and for some exceptions, Salesforce in creating a contact instead and attaching the case with the chat transcript to the contact
it's an exception because we're getting 5 or 6 of those everyday for around 200 chat requests
so this is affecting around 2% of the chats
but still it's a problem that shouldn't happen
Please help me.
we've setup everything to search and create person accounts when a chat comes in
instead, and for some exceptions, Salesforce in creating a contact instead and attaching the case with the chat transcript to the contact
it's an exception because we're getting 5 or 6 of those everyday for around 200 chat requests
so this is affecting around 2% of the chats
but still it's a problem that shouldn't happen
Please help me.