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Vamsi
load balancing in round robin assignment of cases for logged in users
Hi,
Could someone please provide any suggestions to acheive the load balancing of cases being assigned to set of users in round robin manner. I have installed the Round robin record assignment (unmanaged) app exchange application. I have modified the code to work for logged in users only and now I need to perform load balancing among the logged in users.
Any thoughts would be helpful...!!!
Could someone please provide any suggestions to acheive the load balancing of cases being assigned to set of users in round robin manner. I have installed the Round robin record assignment (unmanaged) app exchange application. I have modified the code to work for logged in users only and now I need to perform load balancing among the logged in users.
Any thoughts would be helpful...!!!
Thank you for the response. But currently we are not using the service console and I think it doesn't perform the round robin routing of records among queue users.
Any thoughts to get it via coding