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Anthony DiGangi 5Anthony DiGangi 5 

bulk macros that can insert note

Bulk macros do now work when you want to insert a note.  You have to do those on case at a time.  Remedy allows you to do bulk insert and change a great deal of fields including updating: Group, Type, Category, and Item.  How can I insert a note in bulk in the service console cloud together with CTCI updates?