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SAS Team How to have the "Customer Timeout" working with the Snap-ins chat ? (Live Agent)
Hi there,
Currently it seems impossible to use the "Customer Timeout" with the Snap-ins.
If we set a 120s "Customer Timeout" on a live agent buttons for instance, after 120s, the connection between the Snap-ins and Salesforce is silently being cancelled without telling anything to the customer.
After that, when the customer tries to send a new message through the Snap-ins, an ugly Javascript alert popup...
Is there a way to fix that behavior ?
Maybe a Javascript event we could listen to ?
Many thanks