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Swati Senapati 1Swati Senapati 1 

Set up a communities user and a sharing set Challenge(multiple contacts error)

hi i am getting the following error.i checked contacts and users no record exist with the same name
Below steps i have completed 

1)Sharing Settings-Enable External Sharing Model-Organization-Wide Defaults area-Cases(Private)
2)selected Customer Portal Settings-Enable Customer Portal
3)Customer Portal Settings-New Sharing Sets-
   Label-Share cases with customers
   Sharing Set Name-Share_cases_with_customers
   Select Profiles-customer community user
   Select Objects-User-Case
4)Configure Access-User:Account
    Target Case-Account
     Access Level-Read/Write
5)Contact-New-Name:Edna Frank,Account Name:Smith Enterprises​
6)Edna Frank detail page-Manage external User-Enable-User created-
   User LicenseCustomer Community
   ProfileCustomer Community User
7)users-manage Users-My user name-role-CEO

User-added image
Best Answer chosen by Swati Senapati 1
NagendraNagendra (Salesforce Developers) 
Hi Swati,

Please try to search "Edna Frank" in Global search to check if you have any other contact with the same Name.

Please check below post for more information
       1) https://developer.salesforce.com/forums/?id=9060G000000XZWIQA4
       2) https://developer.salesforce.com/forums/?id=9060G000000XgizQAC
       3)https://developer.salesforce.com/es/forumsid=9060G000000I1SeQAK (https://developer.salesforce.com/es/forums?id=9060G000000I1SeQAK)

Please mark this as solved if it's resolved.

Best Regards,
Nagendra.