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Shridhar H AShridhar H A 

whats the difference between email to case and web to case..?

Best Answer chosen by Shridhar H A
EldonEldon
Hi Shridhar,


Email-to-Case
Automatically turn emails from your customers into cases in Salesforce to track and resolve customer cases quickly.

To get started with Email to Case : https://help.salesforce.com/articleView?id=How-do-I-get-started-with-Email-to-Case&language=en_US&type=1

Web To Case
Gather customer support requests directly from your company’s website and automatically generate up to 5,000 new cases a day with Web-to-Case. This can help your organization respond to customers faster, improving your support team’s productivity

https://help.salesforce.com/servlet/servlet.FileDownload?file=015300000036A6eAAE
To set up web to case : https://help.salesforce.com/articleView?id=setting_up_web-to-case.htm&language=en&type=0

Regards

All Answers

Ramssf70Ramssf70
Hi Shridhar,

Refer these links  i hope it may help you
http://www.infallibletechie.com/2013/06/difference-between-email-to-case-and-on.html
http://www.infallibletechie.com/2012/12/web-to-case-in-salesforce.html

Regards
Ramakrishna
 
EldonEldon
Hi Shridhar,


Email-to-Case
Automatically turn emails from your customers into cases in Salesforce to track and resolve customer cases quickly.

To get started with Email to Case : https://help.salesforce.com/articleView?id=How-do-I-get-started-with-Email-to-Case&language=en_US&type=1

Web To Case
Gather customer support requests directly from your company’s website and automatically generate up to 5,000 new cases a day with Web-to-Case. This can help your organization respond to customers faster, improving your support team’s productivity

https://help.salesforce.com/servlet/servlet.FileDownload?file=015300000036A6eAAE
To set up web to case : https://help.salesforce.com/articleView?id=setting_up_web-to-case.htm&language=en&type=0

Regards
This was selected as the best answer
Gary RalstonGary Ralston
Hello Shridhar,

Email-to-case and web-to-case are both features in Salesforce that allow you to automatically create new cases in your Salesforce organization when a customer sends an email or submits a web form.

With Web-to-Case, a customer fills out a web form embedded on your website. The customer provides details about the issue they are facing, and this information is used to automatically create a new case record in Salesforce. The fields on the web form are mapped to fields on the case record.
In summary, Email-to-Case creates cases based on incoming emails, while Web-to-Case creates cases based on submissions from a web form on your website. Both features are useful for managing support cases, but they have different use cases depending on your organization's needs.

If you're looking to learn about all the available resources for creating a web form in Salesforce, you can consult the article available at https://arrify.com/salesforce-form-options/.This article offers comprehensive information on the resources and features that are available within the Salesforce platform for creating custom web forms.