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Snap-in chat / Live agent chat not persistent in multiple tab
Hi,
I integrated Snap-in chat in my website. It's working fine, after refreshing & navigate to another page. The session is persistant in these cases. But, whenever i open a new tab ( not different browser or private window ) the chat is creating new session. So, for same user i am getting mutiple chat.
I tried with live agnet also. It's not working with refresh also. In live agent, after refresh also new chat is creating. New session.
I checked the cookies, session stroages, local storage. But, i am not finding any differance in tabs. I come across X-LIVEAGENT-SESSION-KEY in request header. But i am not able to reset the value.
Can any one tell me how i can retain my session across all tab?
Can we implement it in our side, with live agent REST api?
Please suggest.
I integrated Snap-in chat in my website. It's working fine, after refreshing & navigate to another page. The session is persistant in these cases. But, whenever i open a new tab ( not different browser or private window ) the chat is creating new session. So, for same user i am getting mutiple chat.
I tried with live agnet also. It's not working with refresh also. In live agent, after refresh also new chat is creating. New session.
I checked the cookies, session stroages, local storage. But, i am not finding any differance in tabs. I come across X-LIVEAGENT-SESSION-KEY in request header. But i am not able to reset the value.
Can any one tell me how i can retain my session across all tab?
Can we implement it in our side, with live agent REST api?
Please suggest.
How did you solve the issue, i am facing the same issue now.
Please share.
Thanks.
Hi,
I' m facing the same issue. If anyone find solution or any workaround please post solution here.