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Milestone is not Showing Correct Time in Milestone Tracker
Hello Expert,
I am facing an issue milestone tracker. I have created an Entitlement Process and Milestone and then added to the case the Issue is that it showing me wrong time in Milestone Tracker, for example, I have added 9 hours as the milestone and it shows me 15 hours in milestone tracker but it shows the correct time in the related list of the case. I investigated a lot and did not get any idea. Please help.
I am facing an issue milestone tracker. I have created an Entitlement Process and Milestone and then added to the case the Issue is that it showing me wrong time in Milestone Tracker, for example, I have added 9 hours as the milestone and it shows me 15 hours in milestone tracker but it shows the correct time in the related list of the case. I investigated a lot and did not get any idea. Please help.
Thanks!
Amit
I need to disable "Show the time remaining in actual hours, not business hours" check box by going to
Setup -> Entitlement Serting then disabled "Show the time remaining in actual hours, not business hours" check box and it is working fine.