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Ian Wright 3Ian Wright 3 

App for IM use and storage?

Hi,

I'm currently researching an option where employees at my company will be able to IM each other when in need of help.  The details to what I'm looking for are below.  I've been told there's a few Salesforce app options that other companies use but I haven't been able to locate any.  Any help would be appreciated.

Needs:
  • Ability to setup groups where employees can only IM groups they have access to.
  • Any conversations can be backlogged or stored automatically so that they can be references should any concerns arise. 
  • The ability to easily update users in the groups without the need of an admin. 
We've looked at Desktop Chatter before I'm told but it wasn't very smooth and majority of the business users do not want Desktop Chatter or any Chatter options.  

Please let me know if there are any other options.