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Console components are not showing for Agent profile in Console App
Hi All,
I am stukked into a requirement my requirement is to show the related articles in console sidebar. I am able to see the same when I am login as System Administer and not able to see if I am login as agent profile. I already added both Milestone and Knowledge article into custom console components. I am not sure if some one have changed the profile setting as it was working fine yesterday.
From above setting I am able to see the desired result as Admin but not as Agent. I am only able to see milestone tracker.
Please help me:)
Thanks in advance!
Amit Singh
I am stukked into a requirement my requirement is to show the related articles in console sidebar. I am able to see the same when I am login as System Administer and not able to see if I am login as agent profile. I already added both Milestone and Knowledge article into custom console components. I am not sure if some one have changed the profile setting as it was working fine yesterday.
From above setting I am able to see the desired result as Admin but not as Agent. I am only able to see milestone tracker.
Please help me:)
Thanks in advance!
Amit Singh
Thanks for your response. I already did by myself.
All Answers
Please check with below link which might help you to accelerate further with above requirement.
- https://success.salesforce.com/answers?id=9063000000045CBAAY
Hope this helps.Regards,
Nagendra.
Thanks for your response. I already did by myself.