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rohitash yadavrohitash yadav 

Case management in Salesforce Service Cloud

Hi All,

I am using Desk.com to manage and reply to customer inquires that include attachments, now I have upgraded to salesforce service cloud. I want to send an automated email to the contact on creating a case or commenting on any case. When any contact person reply to that email then the response will be also display under that particular case. How can I achieve this task like desk.com case management feature.

Rohitash Singh Yadav